Tuesday, December 2, 2008

Tempest in a coffee cup part 2

Can you believe it? I received a reply to my email! A very nice one too! I'm so glad to hear that they are aware of this issue and are gonna fix it. Hope it is soon.......below is a copy of the reply.

Thank you for your recent e-mail to International Delight®. We appreciate the time you’ve taken to share your comments.

We're sorry that you've had a problem with our package. Please know that this is very important to us, and we regularly share comments about the product throughout our organization.

Right now, we are working on an improved cap, which is not yet in market.

We appreciate your patience and will share your feedback with our Marketing and Quality Assurance Departments.

For us, the good news is that you cared enough to let us know about it. We thank you for that and regret any inconvenience that you have experienced. You will receive a coupon in the mail within 7-10 business days.

We hope you will continue to enjoy our products.

Jordan Smith
Consumer Response Representative

Now that is awesome! I received a very nice coupon in the mail today. It is for one quart size of my choice of any of the flavors of International Delights Coffee Creamer.


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