Tuesday, December 2, 2008

Tempest in a coffee cup part 2

Can you believe it? I received a reply to my email! A very nice one too! I'm so glad to hear that they are aware of this issue and are gonna fix it. Hope it is soon.......below is a copy of the reply.

Thank you for your recent e-mail to International Delight®. We appreciate the time you’ve taken to share your comments.

We're sorry that you've had a problem with our package. Please know that this is very important to us, and we regularly share comments about the product throughout our organization.

Right now, we are working on an improved cap, which is not yet in market.

We appreciate your patience and will share your feedback with our Marketing and Quality Assurance Departments.

For us, the good news is that you cared enough to let us know about it. We thank you for that and regret any inconvenience that you have experienced. You will receive a coupon in the mail within 7-10 business days.

We hope you will continue to enjoy our products.

Jordan Smith
Consumer Response Representative

Now that is awesome! I received a very nice coupon in the mail today. It is for one quart size of my choice of any of the flavors of International Delights Coffee Creamer.

Below you will see an example of the "letter" I emailed to International Foods regarding their product, International Delights Coffee Creamer. The top of the thing makes me crazy! So, after getting splattered yet again this morning, I decided to write and complain.

Now, I don't believe a person should complain (well, not to hard) unless they have a viable solution to the problem. I know that probably isn't a popular belief, but hey, I'm a Christian and that ain't popular either these days but it show's I'm not afraid of a fight. LOL~!

Anyway, I just wanted to blow off some steam I guess, sometimes the small things are what set us off, or can be the "straw that broke the camel's back"!

BTW: I put the picture here to show you, they don't allow attachements in their email.......

I have a suggestion regarding the top pour spout on the creamer bottle.

1. Problem: When you open the creamer, the product splashes out, due to pressure build up. It splatters all over and usually gets me.

Suggestion: A flip top would be a better substitute and stop this problem as the pressure would be released upon the inital opening and any "splatter" will be contained by the top.

2. Problem: The type of top/spout that is currently used, allows trickle down of the product. I would have attached a photo to show this example had the option existed here. The photo shows a bottle that I opened this morning. The product even though sugarless is sticky and the entire bottle winds up being sticky, along with the place the bottle is set down.

Suggestion: Again a flip top with a small spout molded into it would stop this problem.

I don't know if you've recieved complaints regarding this problem before. I do know that I love this product and have gone as far as pouring your product into your competitors container as it works much better. (Carnation) The fact that your product is better tasting, smoother, and even allows a savings of up to .60 cents is why I purchase. The top/spout isn't a deal breaker for me, however I just thought that you'd like to hear from a "user" on how you could make a great product even better.

Thank you~
Kathy Landers